pandawing Account & Payment FAQ

No. Each person may hold only one active account on pandawing. If you create a second account using the same email, phone number, or payment method, we will detect it during verification and close the duplicate. If you have forgotten your login details, use the password reset link on the login page instead of opening a new account. If you need to close your current account and start fresh, contact support and we will guide you through the closure process and explain any restrictions that apply.

During registration, you provide your email address, a username, a password, and your mobile phone number. After account creation, we ask you to upload a photo of your ID (passport, national ID, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement dated within the past three months). This is KYC verification — it confirms your identity and helps us prevent fraud. Verification typically completes within one business day. Until verification is complete, you cannot deposit or withdraw. Once verified, your account is fully active.

You can adjust your account preferences — email notifications, language, and timezone — in your account settings. You can also update your password, add or remove payment methods, and enable two-factor authentication. If you want to pause your account temporarily, contact support and explain your reason. We can restrict your account from accepting new deposits for a set period. If you want to close your account permanently, support will process the closure and explain any final settlement or data retention rules that apply.

Deposit minimums and maximums vary by payment method. DANA, e-wallet, mobile banking, and local payment typically support deposits from a few thousand rupiah up to several million per transaction. online payment and e-wallet have similar ranges. Bank transfers (mobile banking, local payment, online payment, e-wallet) may have higher limits depending on your bank. When you select a payment method during deposit, the system shows you the exact minimum and maximum for that method. If you need to deposit a larger amount, you can make multiple transactions or contact support to discuss options.

If a deposit fails, your money is returned to your payment method — usually within one to three business days, depending on your bank or e-wallet. Check your mobile banking, local payment, online payment, or bank account to confirm the refund. If the refund does not appear, contact your payment provider first; they can trace the transaction. If a withdrawal fails, your funds are returned to your pandawing account balance automatically. Contact support with your transaction ID and we will investigate. Do not attempt the same transaction twice in quick succession — wait at least subject to verification before retrying.

We offer support through your account dashboard during business hours. Response times vary depending on the volume of requests. For urgent issues — such as a failed withdrawal or a locked account — contact support and describe the problem clearly. We aim to respond within one business day. For non-urgent questions, you can also email support or check this FAQ page first. If you need immediate help outside business hours, leave a message and we will respond as soon as our team is available.

pandawing offers football betting on Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and other tournaments. We also offer live-dealer casino tables — blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming on camera. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover esports markets such as Mobile Legends, Free Fire, and PUBG Mobile. Each category has its own rules and settlement process. Read the rules for any game before you place your first bet.

Bonus offers vary and are subject to terms that apply at the time of offer. A typical bonus may require you to deposit a minimum amount and place a certain number of bets before you can withdraw the bonus funds. Some bonuses apply only to specific games or markets. Read the full terms before accepting any bonus — they explain the wagering requirement, expiry date, and any restrictions. If you have questions about a specific bonus, contact support. We do not guarantee bonus availability or amounts; offers may change or end without notice.

Football bets settle within minutes of the final whistle. Live-dealer table bets settle immediately when the hand or spin ends. Slot game results are instant. Esports bets settle after the match or tournament concludes and the official result is confirmed. If a match is postponed or cancelled, bets are typically voided and your stake is returned. If a match is abandoned mid-game, settlement depends on the specific market rules — read the rules for each market before betting. If you believe a bet was settled incorrectly, contact support with your bet ID and we will review it.

Use a strong password — at least 8 characters with uppercase, lowercase, and numbers. Enable two-factor authentication in your account settings; this requires a code sent to your phone each time you log in or request a withdrawal. Do not share your password or login code with anyone. Do not use the same password on pandawing as on other websites. If you suspect your account has been compromised, change your password immediately and contact support. If your phone is lost or stolen, log into pandawing from another device, change your password, and disable your old session to prevent unauthorised access.

KYC (Know Your Customer) verification confirms your identity and address. We ask you to upload a photo of your ID and a proof of address. This protects you and us from fraud and money laundering. Verification is required before you can deposit or withdraw. It typically completes within one business day. If your documents are rejected, we will explain why and ask you to resubmit. Keep your documents clear, well-lit, and fully visible in the photo. If you have questions about what documents are acceptable, contact support.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of pandawing comply with your own jurisdiction's law. If you are unsure whether pandawing is legal in your area, consult local regulations or a legal advisor. If you access pandawing from a jurisdiction where it is not permitted, your account may be suspended and your funds may be forfeited. Read our Legal Notice for more information about jurisdiction restrictions.