pandawing Casino & Sportsbook Data Care
This page describes what we collect when you use pandawing and how we keep that data protected. We take your privacy seriously because your account holds sensitive information — identity documents, payment details, betting history, and account balance. Our policy explains what data we gather, who has access to it, how long we keep it, and what rights you have.
We collect only the information necessary to verify your identity, process your deposits and withdrawals, settle your bets, and comply with local law. We do not sell your data to third parties. We do not use your information for marketing without your consent. We encrypt sensitive data and store it on secure servers.
If you have questions about how we handle your data, contact our support team through your account dashboard. We respond to data requests within standard timeframes and provide transparency about our practices.
What Data We Collect on pandawing
When you register on pandawing, we collect your name, email address, phone number, and date of birth. We use this information to create your account and verify your identity. We do not share your name or email with other users on our platform.
During account verification, we ask for a photo of your national ID and proof of address (utility bill or bank statement). We use these documents to confirm your identity and comply with anti-money-laundering regulations. We store these documents securely and do not use them for any purpose beyond verification.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, we record the transaction amount, date, and payment method. We do not store your full payment card details or wallet credentials — payment processors handle that information directly. We keep transaction records to reconcile your account balance and detect fraud.
When you place bets on Liga 1, Piala AFF, Champions League, or other markets on pandawing, we record your bet details — the match, the bet type, the stake, and the outcome. We use this information to settle your bets and calculate your account balance. Your bet history is visible only to you and our support team (if you contact us about a specific bet).
We collect only what we need to operate pandawing
We do not ask for your mother's maiden name, your social media accounts, or your employment history. We do not track your location or browsing behaviour outside pandawing.
How We Use Your Data on pandawing
We use your data for five main purposes. First, we verify your identity to comply with anti-money-laundering and know-your-customer regulations. Second, we process your deposits and withdrawals — your payment method and transaction history are necessary to move money to and from your account. Third, we settle your bets — we record your wagers and outcomes to calculate your balance accurately.
Fourth, we detect and prevent fraud. We monitor account activity for unusual patterns — for example, multiple failed login attempts or withdrawals to a different payment method than your deposit method. If we detect suspicious activity, we may ask you to verify your identity again before processing a withdrawal.
Fifth, we comply with local law. We may be required to share your data with regulatory authorities or law enforcement if we receive a legal request. We will notify you of such requests unless we are legally prohibited from doing so.
We do not use your data to send you marketing emails or promotional messages unless you opt in. We do not sell your data to advertisers or data brokers. We do not use your betting history to profile you or make decisions about your account eligibility.
Third-Party Processors and Data Sharing on pandawing
We work with third-party service providers to operate pandawing. Our payment processors (online payment, e-wallet, mobile banking, local payment, and our banking partners) handle your payment information directly. We do not pass your full payment details to these processors — they authenticate your payment and confirm the transfer to us. We share only the transaction amount and your account identifier.
Our hosting provider stores our servers and databases. Our servers may be located outside Indonesia. When your data is stored outside your jurisdiction, it remains subject to our privacy policy and encryption standards, but it may be subject to the laws of the country where the server is located.
We use analytics tools to understand how users interact with pandawing — for example, which pages are visited most often or how long users spend on the platform. These tools do not collect your personal information; they collect only aggregate, anonymised data. We use this information to improve our platform's performance and user experience.
We do not share your personal data with other users, affiliates, or marketing partners. We do not disclose your betting history, account balance, or payment methods to anyone outside pandawing except as required by law.
Key takeaways
- We collect your name, email, ID, and payment information to verify your account and process transactions
- We do not sell your data to third parties or use it for marketing without your consent
- Payment processors and hosting providers have access to limited data necessary for their services
- We encrypt sensitive data and store it on secure servers
- We comply with local law and may share data with authorities if legally required
Your Rights and Data Protection on pandawing
You have the right to access your personal data on pandawing. Log into your account and view your profile, transaction history, and bet records. If you want a copy of all data we hold about you, contact our support team and we will provide it within standard timeframes.
You have the right to correct inaccurate data. If your name, email, or address is wrong in your pandawing account, update it through your account settings or contact support. We will correct the information and notify you of the change.
You have the right to request deletion of your account and associated data. If you close your account on pandawing, we retain your data for a limited period to comply with financial regulations and detect fraud. After that period, we delete your personal information. Some data may be retained longer if required by law.
You have the right to withdraw consent for data processing. If you have opted in to marketing emails, you can opt out at any time through your account settings or by contacting support. Withdrawing consent does not affect data we have already processed or data necessary to operate your account.
Cookies and Tracking on pandawing
We use cookies to keep you logged into your pandawing account and to remember your preferences. Cookies are small files stored on your device that help us recognise you when you return to our platform. Without cookies, you would need to log in every time you visit.
We use session cookies (temporary) to maintain your login during your visit. We use persistent cookies (longer-lasting) to remember your language preference and account settings. You can disable cookies in your browser settings, but doing so may prevent you from using pandawing.
We do not use cookies to track your activity outside pandawing. We do not share cookie data with advertisers or data brokers.
Data Retention and Security on pandawing
We retain your personal data for as long as your account is active. After you close your account, we retain data for a minimum of five years to comply with financial regulations and detect fraud. We may retain some data longer if required by law.
We protect your data with encryption, firewalls, and access controls. Only authorised pandawing staff can access your personal information. We do not store your password in plain text — we store a hashed version that cannot be reversed. If you forget your password, we send you a reset link via email.
We conduct regular security audits and update our systems to protect against new threats. If we discover a data breach, we will notify you and relevant authorities as required by law.
Contact Us About Your Data on pandawing
If you have questions about how we handle your data, contact our support team through your pandawing account dashboard. We respond to data requests and privacy inquiries within standard timeframes. You can also reach us by email or through our support portal.
Our services are available only where local law permits. Users are responsible for verifying that their access and use of pandawing comply with their own jurisdiction's law. If you have concerns about data protection in your region, consult local regulations or a legal professional.
We update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through your account dashboard. Your continued use of pandawing after an update constitutes your acceptance of the updated policy.